EXCHANGES, RETURNS AND SHIPPING
1. Returns and Withdrawal Policy
Timeframe: You have 30 calendar days from the receipt of your order to request a return of a product.
Product condition: To accept the return, the item must be in the same condition in which you received it: unused, with its corresponding tags and in its original packaging.
Responsibility: If the item is not returned in its original condition, the buyer will be responsible for any loss of its value.
Shipping costs: The shipping costs resulting from the return of the package will be borne by the customer. Once the merchandise has been received and inspected at our facilities, we will proceed to refund the amount of the products.
2. Exceptions (Non-returnable Items)
Due to the nature of certain items and for reasons of hygiene or customization, the following products are not accepted for exchange or return (unless they arrive damaged or defective from the manufacturer):
- Personalized or custom-made orders.
- Piercings and earrings that have been removed from their original packaging or unsealed.
- Jewelry with 24k gold and rose gold plating (as they are custom-made finishes on demand).
3. Defective Products or Incidents
We do our best to ensure that you receive the item in perfect condition. As they are handmade products, they may show small artisanal variations inherent to their manufacture, which is not considered a defect.
In the event of receiving a defective, broken, or damaged product at the time of delivery, contact us immediately at anoka@anoka.es and we will arrange the shipment of a new item at no additional cost. We are not responsible for damage resulting from misuse or wear of the product once used.
4. Cancellation Policy
You can cancel your order at no cost, provided that the cancellation is communicated before the shipment has been processed. To request a cancellation, contact us as soon as possible via our email, indicating the order number. If the order has already left our facilities, it must be processed later as a regular return.
5. Shipping and Delivery Times
Delivery address: The order will be sent to the address indicated by the customer at the time of purchase. It is the sole responsibility of the customer to verify that the details are correct. We are not responsible for losses or delays resulting from incorrect addresses or unclaimed shipments. If the package is returned to our facilities for these reasons, the customer must pay the reshipping costs.
Preparation times:
- In-stock orders: Prepared and shipped within 1-3 business days.
- Personalized or on-demand orders (such as gold-plated pieces or piercings): Have a preparation time of 3-5 business days.
Shipping methods:
Shipments are carried out through the CORREOS Spain service. You can select:
- Paq estándar from Correos, which includes a tracking number and delivery with signature.
- Paq premium 24/72h includes tracking and is delivered with signature.
If you need a specific type of delivery, make sure to select it during the purchase process or contact us beforehand to evaluate options. All shipments include tracking and are backed by the conditions of the shipping company.
